Shipping & Policies

Welcome

I started Occupied Mind Creations as a creative outlet while pregnant with my third son, and since then, it has enabled me to make significant lifestyle changes: switching to cloth diapers, using mama pads, connecting with other like-minded moms in Canada and US and more! It has also allowed me to stay home with my kids, while offering a small contribution to our family income.

I sell primarily on Etsy: SewingOccupiedMind.etsy.com
Also, I have frequent giveaways, sales, and sneak peeks on my Facebook page: www.facebook.com/occupiedmindcreations
You can also find me here:
http://www.omcshop.ca

If your country isn't listed in my shipping options - please contact me for a quote! If you think shipping seems high - please contact me! I do also refund any shipping overages of $1.00 or more :)

Also "LIKE" my Facebook page to see updates and sneak peaks at what I'm working on!
https://www.facebook.com/OccupiedMindCreations

Payments

Payment must be made within 24 hours of purchase. I accept Paypal, Direct Checkout and credit cards

Shipping

Canada: All orders ship via Canada Post
In Stock Items: Ship within 2-3 business days after payment is received
Custom Orders: Refer to individual listings for expected delivery times

Lettermail:
· Does not include insurance or tracking
· Single diapers, single pair of maxaloones, up to 4 pads, up to 6 sets of nursing pads can ship via lettermail
· Expected delivery time 5-10 business days*
· **If your item is shipped via lettermail, you are releasing OMC of all responsibility of damage/delays/loss**


US/International:
· Single diapers, single pair of maxaloones, up to 4 pads, up to 6 sets of nursing pads ship as small or light packet – via Canada Post & your country's mail carrier
· no tracking or insurance
· Expected delivery varies by location, but varies from 5-10 days to the US and up to 4 weeks to EU, Australia, etc.
· **If your item is shipped via small/light packet, you are releasing OMC of all responsibility of damage/delays/loss**

Everywhere:
Multiple Diapers/Pad sets
· Tracking & Insurance included
· US – expected delivery 3-10 business days*
· International- please allow up to 14 days for delivery*

Additional Info:
· All delivery dates are expected not guaranteed. Tracking and insurance is available for any order at an additional fee - please contact OMC prior to ordering to obtain an estimate.
· OMC frequently uses recycled materials for packaging & shipping. Great care is taken to ensure that your package will arrive with little to no damage. If your package has been damaged, please notify OMC immediately, please include a photo of the damage.
· Please be patient during holiday seasons, there maybe delays that are beyond our control, as are customs and border crossings. All items are shipped with proper identification and tariff codes to minimize delays. OMC will not mark your package as a gift or lower the value to reduce potential tax/duty charges.

For more detailed delivery standards, please visit Canada Post online here: https://www.canadapost.ca/web/en/pages/parcelscon/default.page

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

As a customer, I have high standards and expectations. As a small business owner, I stand behind my products and strive to provide products that I would be proud to use and say that I made myself.

I'll be honest with you if I have made a mistake on something, and I expect the same from my shoppers. I want happy, repeat customers, so if there's a problem - please contact me and we can work together on a solution.

Diapers and Clothing:

Damage* to snaps, elastics or seams will be repaired free of charge within 60 days of delivery.
Return shipping will be at the customer's expense however the product will be shipped back free of charge

*Relaxed elastics and snaps that have been damaged by misuse or by your appliances will be repaired, however there will be a charge for this service.


Please contact OMC immediately with any other issues before washing or putting product on your child.

Pads:
Due to the intimate nature of mama cloth, OMC will not accept returns for used items.

If there is a defect in manufacturing, OMC will replace the item and return free of charge.

Returns will be a case-by-case decision. Please note I will not refund for change of mind.

Last Updated 18 January, 2016